Duolingo's Free Trial Scam, Unauthorized Charges, and Unfair Refund Policy

Ezgi
March 18, 2023 8:04 PM323

Hello there, I recently attempted to use Duolingo's free 2-week trial, only to discover that they required my credit card information right away. I expected a reminder message when the trial period ended, but on the 14th day, without warning, they withdrew 320 ($40) from my account without my permission for a yearly membership fee! I was outraged, primarily because this application is frequently used by students and other people with limited resources. How can they have the right to victimize others? So I canceled my subscription and asked for a refund, but after reading their refund policies, it became clear how ruthless and strict they were about not returning it. Not only is it unconscionable for Duolingo to defraud its customers in this manner, but its refusal to provide refunds is also an abuse of power. As a result, I demand that they change their policy so that no one is forced to pay for something they did not use. Customers should only be charged for the amount used during their trial period and should be able to cancel at any time and receive a refund. If a solution is not provided soon, I will file a lawsuit with the assistance of my professors and friends - no one deserves to be taken advantage of in this manner!

Comments

Similar Complaints

1

Duolingo's Free Trial Turns into Costly Subscription

Asmin
July 17, 2023 4:22 PM250

I decided to give Duolingo a try by signing up for their two-week free trial. They assured me that I would receive an em...

Duolingo Charged Me Without My Consent

Murat
May 17, 2023 4:50 PM229

I decided to sign up for Duolingo and use the trial period. During the registration process, it was made clear that ther...

Duolingo Premium Subscription Renewed Without Consent

Akk
August 28, 2023 12:38 PM236

I was eager to try out the Duolingo Premium app, which offered a two-week free trial. My experience, however, took a dis...

Duolingo Premium Subscription Renewed Without Consent
Duolingo Premium Subscription Renewed Without Consent