Duolingo Two-week Trial Version Went Wrong, Fee Notification Not Sent

December 10, 2023 4:42 PM170

I purchased a two-week trial version from Duolingo with the understanding that they would notify me before the trial period ended and any charges were applied. However, they went ahead and withdrew the fee without sending a notification email as promised. I am disappointed with this oversight and request the cancellation of my membership along with a refund. I believe it's essential for companies to uphold their commitments, especially when it comes to notifying users about impending charges. I hope Duolingo can rectify this situation promptly and ensure a more transparent and customer-friendly approach in the future.

Comments

Similar Complaints

Duolingo Charged Me After Trial Ended Without Notification

August 14, 2024 12:30 AM100

Duolingo promised to notify me when the trial period was ending, but I never received any notification. Despite this, an...

1

Duolingo's Free Trial Turns into Costly Subscription

July 17, 2023 4:22 PM250

I decided to give Duolingo a try by signing up for their two-week free trial. They assured me that I would receive an em...

Duolingo Charged for 1-Year Super Membership Without Notification

August 18, 2024 8:36 PM118

While using Duolingo, I was offered a free trial of Super Duolingo, which I accepted. They promised to notify me two day...