I ordered from Dunkin' Donuts almost an hour ago, and the app still says it's "preparing". What should I do to check the status?

If you ordered from Dunkin' Donuts almost an hour ago and the app still says it's "preparing," the first step is to try refreshing the app. Sometimes, the app doesn’t update properly, and refreshing or logging out and back in may help display the correct status.

If the status still shows "preparing," contact the store directly by calling the Dunkin' Donuts location where you placed the order. You can find the store’s contact number in the app or by searching for the location online. Ask for an update on your order status and check if there are any delays.

If you’re unable to reach the store or the issue persists, use the "Help" or "Contact Us" section in the Dunkin' Donuts app to report the delay. Provide your order number and explain the situation, so customer service can help you track the order or issue a refund if necessary.

This is the information we have, but if you have more insights from your experience, please share in the comments.