I noticed my usual Dunkin' Donuts reward for a free drink isn't showing up in my app. How can I fix it?

In the event that your usual Dunkin' Donuts reward of a free drink doesn't appear in your app, check to see if you have won enough points and that the reward hasn't already expired. In the app, go to "Rewards & Offers" to see if the points that got you a free drink are still good. Rewards may not show up if certain conditions are not met or if they reach their end date.

If everything looks good but the prize still isn't showing up, log out of the app and then back in to make your account look new. This can sometimes fix problems with the show. If the reward still doesn't show up, you should use the app to contact Dunkin' Donuts customer service. Go to the "Help" or "Contact Us" area, explain the problem, and give them information about your account and the missing reward.

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