Dundle charged me for my purchase but didn’t deliver the code — how can I get my money back?

2 Display

Xolvie Resolution Specialist February 18, 1:47 pm

When Dundle charges you but doesn’t deliver the code, the most effective approach is to file a claim with proof and act quickly to recover your money. Here are practical steps:

• Confirm the order: check your email (including spam) and your account at https://www.dundle.com
→ My Orders. Take a screenshot showing the order history without the code.

• Proof of payment: save the receipt from your card, PayPal, or other payment method. Include the exact date, time, and amount charged.

• Official form: open a ticket at the website under the category “Code not received.” Attach proof of payment and screenshots.

• Direct email: write to [email protected] with the subject line “Code not delivered – refund request.” Include your order number and evidence.

• Response deadline: request written confirmation with a case number and an estimated resolution date.

• Bank or PayPal: if you don’t receive a response within a few days, open a dispute or chargeback claiming “item not delivered.”

You can also register your case on Xolvie, where your complaint will be documented and followed up until Dundle delivers the code or refunds your money.

Vote

Related Complaints

Dundle Fails to Deliver 80 Razer Gold After $68 Bank Transfer

Murat

On October 31, 2024, at 11:22 AM, I made an EFT transfer of approximately $68 from my Garanti Bank account to Dundle. Can you either send me 80 Razer Gold or refund the $68? I have emailed customer service multiple times at ********@dundle.com but have not received any response. The 80 Razer Gold co...

Dundle.com Takes $20 Payment but Fails to Send Bitcoin Code

Gökhan

I purchased $20 worth of Bitcoin from Dundle.com. The payment was charged to my bank account through Google Pay, but I still have not received any code in my email. When I contacted Google Pay, they told me that Dundle received the payment and that the issue was not on their end. I then contacted Du...

Paid €100 on Dundle, Received Error Message Instead of Code

Saitcan

I purchased a €100 voucher from the Dundle website. I received an SMS, approved the transaction, the payment went through, and the amount was deducted from my bank account. After being redirected back to the site, I received a meaningless error message saying something like “this transaction has alr...

Dundle Charges for Steam Card but Fails to Send Code

Yazgül

I purchased a Steam card from the Dundle website. The payment was completed, but I never received the code. I am requesting a refund. I contacted Google Pay, and they confirmed that the payment was successfully processed. I either want my Steam code delivered or a full refund of my money. Please tak...

Dundle €20 Transcash Card Not Working, Refund Requested

Muhammed

I purchased a €20 Transcash card from Dundle.com while I was in Germany, but I was unable to use it. After returning to Turkey, I still could not use the card or withdraw the money. I would like assistance with this issue and request a refund of the amount I paid. If anyone has information or can he...