On February 13, 2024, I purchased a Dremel 3000 rotary tool from Koçtaş Ankara-Eryaman. The very first time I turned it on, I noticed that the power switch was faulty and the tool vibrated excessively, making it impossible to use properly.
On February 22, 2024, I took it to an authorized service center, where they confirmed in an official report that both the switch and armature shaft were defective. Armed with this service report, I returned to Koçtaş Eryaman the same day, expecting a replacement, but they refused to exchange the product.
Why should I have to repair a defective device that I haven’t even been able to use once? Koçtaş is selling faulty products and refusing to take responsibility. I demand an immediate replacement or a refund for this unusable item.
On January 17, 2024, I purchased a Bosch Dremel 4250 (4250-3/45) rotary tool. Initially, it worked fine, but after some time, it completely stopped functioning. When I apply pressure to the carbon brush compartments, it briefly starts working but then shuts off again. Since there is no service cent...
I sent my Dremel tool for repair, and a 21-day evaluation process was started. It was supposed to be resolved by January 3, but on January 15, I received a rejection notice, and my tool was returned without any repairs. When I called customer service, they said they could start another 21-day proce...
I bought a Dremel from Bauhaus about 1.5 years ago, and it broke down after using it only four times. I tried finding an authorized service center, but there was nothing available. Eventually, I managed to contact the importer’s unit, and they responded with a generic “We’ll get back to you.” That w...
I purchased a Dremel hobby set, trusting it to be a reliable brand, but my experience has been nothing short of frustrating. The tool broke down four times, and each time I had to send it for repairs. I took it to S*** Bobinaja**, where they claimed it was fixed, only for it to fail again. Despite ...
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