Cancel Subscription Dramacove

I am writing because Dramacove has been charging my card $19.99 for a monthly subscription that I have not been able to use and that I want to cancel immediately. The last charge of $19.99 was made on October 22. I had already tried to cancel around October 20, but I could not find any clear way to cancel the subscription on the platform. Despite this, the payment was still taken from my card, and I have never been able to access or use the service properly. I request that my Dramacove subscription be cancelled right away and that the last $19.99 charge be fully refunded to my card. I also ask for written confirmation that the subscription is cancelled and that no further charges will be made.