DramaBox Subscription Purchased but Not Activated

I purchased a 30‑day subscription on Dramabox on 08/02/2026 for $22 using a gift card. Despite this, when I try to watch my series, the system behaves as if I never purchased a subscription and still shows the subscribe options instead of giving me access. I am located in the US and I paid correctly, but my 30‑day access was never activated. I cannot watch the content I paid for and there is no error message to explain the problem, it simply does not recognize my payment. I kindly request that my 30‑day subscription be activated immediately so that I can watch my dramas without further issues, or that you provide a clear solution so my paid access is properly recognized.