DHGate Seller Sent Wrong Dress After Late Delivery and Refund Refusal
I placed an order on the DHGate app from the seller Missbeautydress (order number 317979360718) on April 1st. The dress was delivered more than 14 days later than the promised delivery date. Because of this significant delay, I requested a refund through the platform. Instead of processing my refund, both the merchant and DHGate insisted on refusing it and kept responding only by providing the shipping reference number, even though the delivery was clearly late. When the parcel eventually arrived, I received a completely wrong dress in terms of color, design and quality, not even close to the description and photos on the application. In this situation, I am both dissatisfied with the serious delay and the fact that the product is clearly not as described. I request a full refund for this order from DHGate and the seller Missbeautydress as soon as possible.
I placed my order on April 1 and received a dress more than 14 days after the promised delivery date. The dress was the wrong color, design, and quality. I requested a full refund, but only received a partial refund, and the product is still defective. I find the brand's approach within the app to be unsatisfactory.
