Xolvie Resolution Specialist December 15, 2025 9:32 am
If your Deliveroo food was cold and your requests for help were ignored, you should report the problem (like cold food) and ask for a refund or redelivery by using the "Order Help" feature in the Deliveroo app or website under Order History; refunds are given when food comes cold or not as expected.
Make sure you sent it in on time with Deliveroo or local consumer rules, and include pictures and a clear account of why the food was not acceptable.
If direct help doesn't respond, make a complaint about Xolvie to get people to notice and get things fixed.
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Related Complaints
Deliveroo Delivered Cold Soggy Food and Gave Me a Poor Refund
Sara
December 26, 2024 12:01 pm
-I ordered dinner through Deliveroo in search of a laid-back evening, but it went horribly. Over an hour passed before the driver showed up; he described casually stopped at a convenience store for his "personal errand." The dinner was absolutely inedible, ice-cold and soggy by the time it got to us....
Deliveroo