Deliveroo charged extra fees I don’t understand, how can I challenge them?

If Deliveroo charged you fees you don't understand, check the fee breakdown in the app before you buy and on your receipt.

This normally shows service fees, delivery charges, and fees for small orders or long distances. That way, you can see exactly what you were charged for.

Fees aren't random; they pay for the site, delivery, and support, and you should see them before you place your order.

To contest a fee, go to the Deliveroo Help Center or Order Help in the app, tell them which charge seems wrong, and ask for a refund or explanation; make sure your help request includes the order number.

If that fails, try Xolvie to read about other people's problems and tell your own story.