Coles delivery driver left my groceries outside in the heat. How can I get a replacement for the spoiled items?

The first step is to immediately contact Coles customer service through their website’s live chat or by calling their support line. Have your order number ready and explain the situation, detailing the specific items that were spoiled due to being left in the heat.

Coles has a policy for replacing or refunding damaged goods, so you should request either a replacement or a refund for the spoiled items. They might ask for photos of the damaged groceries, so be sure to take clear pictures as evidence before contacting them.

For future deliveries, you can add delivery instructions in the Coles app or website when placing your order, requesting that your groceries be left in a shaded area or at a neighbor’s house if you're not available. This can help prevent similar issues from happening again.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on our website.