I have been playing Clash of Clans on an Android device, and my account was locked about a month ago. When I open the game, I see a warning saying that my account has been locked for security reasons and that I need to enter an unlock code to recover the account. I never received such a code, and I cannot access my village anymore. I contacted Clash of Clans support and tried to explain that the locked account belongs to me. However, support replied that it is not my account. They asked questions and details about the account and purchases that I could not fully remember, and because I could not provide all the information they requested, they did not help me unlock the account. I expect that my account ownership is checked again with the information that can be verified on your side, and that my account is unlocked so that I can access my village again. I request that my account be reviewed in detail and that I be informed clearly about what I need to do to recover it.
I’ve been playing Clash of Clans for years and have invested an incredible amount of time and effort into my account. But now, due to a phone number change, I can no longer access my account. I’ve reached out to the support team multiple times, but they haven’t been able to help. Every time I try t...
Years ago, my Clash of Clans account was stolen and misused by someone else. Not only was my village taken, but the account was used to scam other players. Since then, I have tried countless times to recover my village, which was originally linked to my email address, but every attempt has failed. ...
My Clash of Clans account was recently hacked, and despite my efforts, I haven’t been able to recover it. I hadn’t logged into the game for a while, so I don’t remember which device I last used to play. The last time I accessed my account was in 2023, and unfortunately, I don’t recall the password e...
My Clash of Clans account, with player ID #Y0JVYPP2R, has been locked, and I am unable to access it despite years of playing. I provided all the information requested by Supercell ID support, yet they dismissed my case, saying, "Unfortunately, we couldn't recover your account with this information."...
Dear Supercell team, I stopped playing Clash of Clans a while ago and recently decided to return. However, I can’t access my account. When I search for my village, it appears in suggestions, but I have no way to log in. With a friend’s help, I retrieved my old profile details, but I have no idea ho...
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