I lost my CK-12 assignment progress, how can I recover it?

First open the assignment through the same class and account you originally used, especially if it was assigned through Google Classroom, Canvas, or Schoology.

CK-12 notes that assignments opened directly from CK-12 instead of through the connected LMS may not retain the correct class or assignment information.

Check the assignment’s Reports or Insights to see whether your previous work or score is still recorded.

If the progress is missing there as well, contact CK-12 Support with your account details, class, assignment name, and screenshots so they can investigate the missing work.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.