Brand Overview: CHOQ
CHOQ is a direct-to-consumer health and dietary supplement company designed to support hormone balance, energy, and overall vitality using herbal and adaptogenic formulas. The brand is operated by Choq LLC, which was founded in 2019 by Seaton Collard.
Contact Info
Customer Support Email: [email protected]
Phone Number: (502) 467-3000
Industry and Operations
CHOQ operates within the nutritional supplements and wellness industry, focusing on full-label disclosure and standardized natural extracts. The company primarily distributes products through its online storefront via one-time orders and automated subscription models.
- Adaptogenic and Herbal Supplements: Formulations featuring ingredients such as purified Shilajit, Tongkat Ali, Ashwagandha, and Irish Moss.
- Vitality and Hormone Support: Specialized wellness products aimed at optimizing male vitality, endocrine balance, stress management, and physical recovery.
- Direct-to-Consumer Subscriptions: Recurring monthly delivery options providing discounted prices on recurring product shipments.
User Sentiment
While CHOQ maintains a sizable customer following, public feedback and consumer review platforms highlight several friction points, largely centered on automated billing, subscription management, and order handling.
- Subscription and Auto-Renewal Issues: Customers frequently express frustration over recurring charges, noting difficulties when attempting to cancel, modify, or pause automated subscription renewals.
- Refund and Billing Disputes: Consumers report complications with obtaining refunds once a recurring charge has gone through or during the return process.
- Customer Service Accessibility: Some reviewers report slow response times or difficulties reaching phone and email representatives regarding urgent order adjustments.
- Product Tolerance and Efficacy: Dissatisfied buyers report a lack of noticeable physical results or adverse effects such as mild digestive discomfort after taking certain supplements.
- Shipping and Delivery Delays: Users occasionally cite fulfillment problems, including slow processing times, untracked delivery updates, or incorrect items in their packages.
Share Your Experience
If you’ve experienced issues with CHOQ, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.