I booked through a travel agent and Cathay Pacific won't process my refund — what are my options?

If you booked through a travel agent, Cathay Pacific may be unable to process the refund directly because the ticket is controlled by the agency that issued it.

In most cases, refund requests must be submitted through the original travel agent, online travel agency, or booking platform that sold the ticket.

Ask the travel agent for the status of your refund request and request written confirmation of any communication they have had with Cathay Pacific.

Keep copies of your booking confirmation, ticket number, cancellation notice, and any correspondence showing that you requested the refund.

If the agent claims Cathay Pacific has not authorized the refund, contact Cathay Pacific and ask for the ticket status, refund eligibility, and whether a refund authorization has been issued.

While Cathay may not process the refund directly, they can often confirm whether the agency's explanation is accurate.

If the travel agent stops responding or unreasonably delays the refund, escalate the matter through Xolvie to bring attention to the issue.