Brand Overview
CarRentals (commonly known as CarRentals.com) is an online car rental comparison and booking platform. It is owned by the Expedia Group, one of the world’s largest online travel companies. CarRentals.com was launched in the early 2000s and operates as a verified corporate brand, helping users compare rental car options from multiple providers worldwide through a single interface.
Contact Info
Phone: +1-855-266-9565
Email: Customer support is handled through the Expedia Group Help Center via the official website
Website: carrentals.com
Parent Company: Expedia Group, Inc.
Industry and Operations
CarRentals operates in the online travel and car rental services industry. The platform allows users to search, compare, and book rental cars from major international and local rental companies such as Hertz, Avis, Budget, Alamo, Enterprise, and others. CarRentals.com itself does not own vehicles; instead, it acts as an intermediary, displaying pricing, availability, and rental terms from third-party providers. Services include short-term and long-term car rentals, airport pickups, and city-based rentals across many countries.
User Sentiment
- Many complaints relate to price discrepancies between the amount shown during booking and the final amount charged at pickup.
- Users frequently report issues with cancellations and refunds, especially delayed or partial refunds.
- Some customers say rental providers requested additional deposits or insurance not clearly disclosed during booking.
- Customer service responsiveness is a common concern, with users citing difficulty reaching support for urgent issues.
- Positive feedback often mentions the ease of comparing multiple rental companies in one place.
Be the First to Share Your Experience
If you’ve booked a rental through CarRentals, sharing your experience can help other users understand the real-world pros and cons of the service.