I purchased CapCut Pro today, but I am unable to link it to my email. Although I receive the verification code in my email, entering the code results in a "no connection" error, despite having a stable internet connection.
This issue is frustrating as I cannot link my account and access CapCut Pro from other devices. I expect this problem to be resolved promptly so I can fully utilize the service I paid for. Please fix this network error and ensure that the email linking process works smoothly. Users should not face such obstacles after purchasing a subscription. Immediate assistance is needed to resolve this issue.
Hello, today I attempted to purchase a Capcut Pro subscription, but each of my three attempts resulted in an error, although the payment was still deducted from my account each time. The charges were eventually refunded, but I am still unable to successfully purchase the Pro subscription. I rely on ...
I have an active CapCut Pro subscription, and while it works fine on my mobile device, I am unable to access Pro features on the desktop version. Even though my login is approved, the system does not recognize my Pro status, preventing me from using the features I paid for. This issue just started ...
I purchased a one-year subscription to CapCut, expecting full access to the Pro features throughout the subscription period. However, despite my annual payment being successfully processed, I am currently unable to use the service. Every time I open the app, it keeps showing the "Get Pro" prompt, as...
I have an active CapCut Pro subscription, but I can’t access any of the Pro features. Every time I try to use them, the app redirects me to the subscription page, even though my membership is already active. When I click on the “Subscribe” button, it says “You are already subscribed”, yet I still ca...
I purchased a 1-year Pro subscription for the CapCut app, but I am now unable to use my subscription. The app claims, "You have reached your usage limit and must make a one-time payment to continue," which is completely unacceptable since I’ve already paid for the yearly membership. This issue is f...
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