Unable to Link Email to CapCut Pro – Network Error Despite Internet Access

October 25, 2024 5:54 PM48

I purchased CapCut Pro today, but I am unable to link it to my email. Although I receive the verification code in my email, entering the code results in a "no connection" error, despite having a stable internet connection.

This issue is frustrating as I cannot link my account and access CapCut Pro from other devices. I expect this problem to be resolved promptly so I can fully utilize the service I paid for. Please fix this network error and ensure that the email linking process works smoothly. Users should not face such obstacles after purchasing a subscription. Immediate assistance is needed to resolve this issue.

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