I have an active CapCut Pro subscription, and while it works fine on my mobile device, I am unable to access Pro features on the desktop version. Even though my login is approved, the system does not recognize my Pro status, preventing me from using the features I paid for.
This issue just started today, as everything was working fine yesterday. I need to understand why this is happening and how to fix it quickly.
CapCut, please resolve this issue immediately! If I have a Pro subscription, I should be able to use it on all supported platforms. I expect a clear explanation and a working solution as soon as possible. Fix this now!
I have an active CapCut Pro subscription, but I can’t access any of the Pro features. Every time I try to use them, the app redirects me to the subscription page, even though my membership is already active. When I click on the “Subscribe” button, it says “You are already subscribed”, yet I still ca...
I purchased a one-year CapCut Pro subscription, but despite the payment being processed and visible in my Apple account, I’m unable to access any Pro features in the app. I can’t export videos or use the premium tools that should be included in the subscription. I’ve tried restarting the app, updati...
I purchased a one-year subscription to CapCut, expecting full access to the Pro features throughout the subscription period. However, despite my annual payment being successfully processed, I am currently unable to use the service. Every time I open the app, it keeps showing the "Get Pro" prompt, as...
I purchased a one-month CapCut Pro subscription on October 20, 2024, to try out the premium features. While my profile shows the Pro subscription's expiration date, I am unable to access any Pro features. Each time I attempt to use them, I am prompted to “Upgrade to Pro” again, even though I have al...
I purchased a CapCut Pro subscription through the App Store, but the app does not recognize my purchase. Even though my subscription appears as active...
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