Paid for CapCut Annual Membership via App Store but Did Not Receive Access

Serhat
CapCut
15

I purchased a one-year CapCut membership through the App Store during the Efsane Kasım sale (Order No: MT8XHN89LM). The payment was successfully charged to my credit card, yet I still do not have access to the membership. Instead, I continue to see ads prompting me to subscribe.

I have already contacted both App Store and CapCut via email, but I have not received a resolution. This is unacceptable, and I am requesting either a full refund or immediate activation of my membership. Please address this issue promptly, as I should not be charged for a service I cannot use. I expect a quick response to resolve this frustrating situation.

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