Bumpy Restricted My Account Right After I Paid for Membership

I purchased a paid membership from Bumpy today for 100 TL, right after which my account was suddenly restricted for 24 hours without any warning or notification. Everything was progressing mutually and normally in the application, there was no negative feedback or warning displayed to me, yet my access was limited. Due to this restriction, I was unable to use the service I had just paid for and a planned meeting was cut short. I currently cannot reach the other party and this situation has caused me clear grievance, both because I could not benefit from the service and because my communication was abruptly interrupted. I sent an email to Bumpy regarding this issue, but I have not received any response so far. I expect this restriction on my account to be urgently lifted and, if the restriction is not removed or a justified explanation cannot be provided, my payment of 100 TL made today for the membership to be refunded.