I rented a car through the Turkish Airlines app from Budget at Krakow Airport for one week. Since I was traveling to multiple countries, I paid the optional "Cross-Border Fee" through the app. However, when I arrived at the Budget office in Krakow, they claimed this fee wasn't reflected in their system, even after I showed them my reservation. As a result, I was charged the fee again. I contacted Budget Turkey 13 days ago regarding this issue, but I have yet to receive a refund. I’m frustrated by the delay and expect an immediate resolution to this overcharge.
Renting a car from Budget's Makkah branch in Saudi Arabia, I returned it without any problems. When I got back to Turkey, I saw they charged my card twice—once for ₺700 and then for ₺5600—without any explanation. Though they are taking money from my account without explanation or justification, I ha...
On June 23, I rented a Dacia Sandero from the Budget office at Tivat Airport through Booking.com with insurance included. During the rental, a total deposit of €496 (300 + 196) was blocked from my card. As instructed by the office, I returned the car outside working hours by parking it and leaving t...
Between July 1–8, 2025, I made a reservation through Budget to rent a car from Berlin Airport. However, when I arrived at the airport, I was told my reservation contained an error and the booking was canceled. I requested a refund of approximately ₺19,700 (around ₺20,000), but even after 2.5 months,...
On May 13, I rented a car through Budget’s website for 5 days, to be picked up at Tivat Airport in Montenegro. I paid in advance via their website, but when I arrived to collect the car, they demanded payment again. Despite showing proof of my original payment, I was told, “That payment doesn’t conc...
On August 15, 2014, I rented a car from Budget at Podgorica Airport in Montenegro. It’s been 28 days, and the ₺10,057.98 deposit I paid still hasn’t been refunded. I’ve tried reaching out to Budget, but I haven’t been able to get in contact with anyone who can help. This delay is unacceptable, and I...
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