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British American Tobacco's Tekel 2000 Blue Lacks Quality and Burns too Quickly

I've been smoking Tekel 2000 blue for a while now, and the quality has gotten worse. It smells awful, doesn't taste good, and burns so fast. For the price we're paying, this is not good enough. "It's the same tobacco" is not an acceptable reason for me because I have smoked for a long time and can tell the difference. It's really annoying that the brand isn't living up to its promises, and I don't think the money I spent was worth it. I'm not asking for magic; I just want a product that works every time and is worth the price. The business should listen to its customers and fix these problems right away.
Dear Ridvan B., Thank you for sharing your feedback with us. We tried to call you to get detailed information about the issue, but we couldn't reach you. You can contact us regarding your complaint at our phone number 0212 367 80 00. Sincerely, BAT
Dear Ridvan B., Thank you for sharing your feedback with us. We tried to call you to get detailed information about the matter, but we couldn't reach you. You can contact us regarding your complaint at our phone number 0212 367 80 00. Best regards, BAT
Certainly! Here is the translation of the text from Turkish to English: "I am very sorry, I couldn't attend to it because we have a patient; I called just now, 2 times, but since you are outside of working hours, there was no connection. I have noted it down and am waiting; I can be called again. Thank you."
Dear Ridvan B., Thank you for sharing your feedback with us. We tried to call you to get more detailed information on the matter, but we couldn't reach you. You can contact us regarding your complaint at our phone number 0212 367 80 00. Sincerely, BAT
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