British Airways issued a voucher I can’t use, how can I convert it to cash?

If you hold a voucher from British Airways (“eVoucher”) and wish to convert it into cash, here’s what you need to know: Generally, the terms state that the voucher “cannot be renewed or exchanged for cash.”

However, if your voucher is a “Future Travel Voucher” issued by British Airways (typically for flights cancelled between 9 March 2020 and 19 November 2020), then you may be eligible for a cash refund to your original form of payment, and any used loyalty points (e.g., Avios) will be credited back.

To proceed, confirm which type of voucher you have, check whether your booking was cancelled in that specific timeframe, and then contact British Airways’ customer service to request a refund for eligible vouchers.

If the problem remains unresolved after contacting the support, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.