Bizum failed during an online purchase and charged me without completing the payment. How can I get my money back?

If Bizum failed during an online purchase and the amount was debited without the order being completed or reaching the merchant, you can follow these steps to recover your money more effectively:

• Contact the online store with the payment receipt and explain that the transaction was incomplete. Ask them to confirm that they did not receive the funds or the order, and request an immediate refund.

• Inform your bank about the failed charge and request a chargeback (payment reversal). Include screenshots, the Bizum transaction number, and any communication with the merchant.

• Check your Bizum history in your banking app, locate the transaction in question, and note the operation number. This will be essential for further follow-ups.

• Verify whether the merchant officially supports Bizum as a payment method, as some use intermediary platforms. In that case, identify the payment provider and contact them directly.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.