I experienced an issue with my Bitexen account and immediately sent a message to their support team. When I did not receive a reply, I called their customer service line. The operator assured me that my complaint would be forwarded to the relevant department and that I would receive a response within 48 hours. However, it has been well beyond that timeframe, and I still have not been contacted.
Now, when I log into my account, it appears as if I have never taken any action—every page looks completely empty. This suggests either a major technical error or a serious account data issue, yet no one from Bitexen has explained what is happening.
I request that Bitexen urgently investigate why my account information has vanished, restore my data and activity records, and provide a clear update on my original complaint. A prompt and transparent resolution is essential for user trust.
I am experiencing a serious issue with my Bitexen account. The money I had in my account has disappeared without any notification, explanation, or authorization from my side. I am shocked and frustrated by how such a situation could occur on a financial platform where users trust their funds to be s...
For several months now, all of my cryptocurrency and ₺ balances in my Bitexen account have been showing as zero. This issue appeared suddenly and has persisted despite my repeated attempts to get it resolved. I have sent multiple emails to Bitexen’s support team explaining the problem in detail, but...
My Bitexen account was moved to a platform called Bitexen Global without my knowledge or consent. I was never informed of this transfer—there was no email, no notification, and no request for my approval. Since the transfer, I have been unable to access my account or carry out any buying or selling ...
My Bitexen Global account has been completely blocked, and I am unable to log in under any circumstances. Because of this, I cannot perform any trading or transactions. I have reached out multiple times via email, but I have not received a single response from Bitexen’s support team. This kind of si...
I've been attempting to get my money back from Bitexen, but after countless calls and messages, I still haven't heard anything or found a solution. Whenever I reach out, I'm informed that my concern has been passed on to the appropriate team and that they will take care of it. It has now been three ...