Unable to Log into My Bitay Account: User Not Found Error

I recently attempted to log into my Bitay account after not using the app for a while, only to receive an error message stating, "User not found." This is extremely frustrating, as people work hard to save money, and losing access to it through an app is unacceptable.

This experience has seriously damaged my trust in Bitay. I expect immediate action to restore my account and ensure my funds are secure. Losing access to an account without any warning or explanation is unprofessional and raises serious concerns about the platform's reliability.

Bitay, I demand a prompt resolution to this issue and an explanation for why my account is no longer accessible. This situation needs to be addressed urgently.