I am writing regarding an unauthorized and non‑transparent subscription charge from the BetterMe Workout app. On January 18, 2026, I was charged NTD 560, even though I cannot see any active subscription or cancellation option. I originally accessed BetterMe Workout via the Apple App Store on my iPhone, but there is no record of any active subscription in my Apple ID subscriptions section. Inside the BetterMe Workout app itself, there is also no clear button or menu option to cancel, which makes it impossible for me to manage or stop these charges. This situation makes the service feel like a scam, because I am being charged without a visible subscription or a straightforward way to cancel it. I have not yet been able to reach BetterMe or Apple support about this, but I expect BetterMe to identify and immediately cancel whatever subscription is linked to my account and Apple ID, stop any future charges, and refund the NTD 560 taken in January 2026. I also request that the cancellation and refund be confirmed to me in writing and that the app be updated to include a clear, accessible cancellation option for users.
I had a monthly BetterMe subscription, which I believe I purchased through the Apple App Store. I deleted the BetterMe app from my phone, assuming that this would also stop any further charges. However, on April 2, 2026, I noticed that I was still being charged for the subscription. Since I had re...
I have been using the BetterMe app on my iOS device, and even though I never purchased a paid subscription, the app has charged my account six times between May and October 2025. The withdrawals occurred on April 27, May 29, June 22, July 20, August 17, September 16, and October 12, 2025. The first ...
I signed up for the BetterMe app and used it only a few times. Since I wasn’t satisfied with the experience, I canceled my subscription directly through the app. It clearly shows my membership as "canceled," and I also confirmed that there’s no active subscription listed in my Apple payment settings...
On March 18, 2023, I purchased a one-month subscription to the BetterMe app. However, I was dissatisfied with the service and promptly canceled my subscription. Despite the cancellation, I discovered today that ₺234.82 was charged to my credit card at 01:07, and this has been happening monthly. Thi...
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