BetterMe App is a SCAM, They Charge Even When Unsubscribe
The BetterMe app keeps charging money without my authorization even after unsubscribing. They keep charging monthly even after unsubscribing and deleting the app. They make the unsubscription process hidden and confusing and not through Apple's subscription system. I want my payments back! I'm going to talk with a lawyer and suggest anyone do the same.
Hello! Thank you for contacting us. We are willing to assist every user with any request and are happy to provide you with all the information regarding the situation. Please check your email inbox and get back to us when you are available! Best regards, The BetterMe Team
Hello! Thank you for your feedback. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. If your subscription was canceled successfully, it should not be renewed. As we can see, our BetterMe team successfully solved your issue. Please check your inbox. Kind regards, team BetterMe
I was also misled by BetterMe. I canceled the subscription, and the app no longer appeared in my subscriptions on the App Store, not even in the inactive apps. Today, I discovered through my credit card that they have been charging me every 3 months since March 24. They never sent any emails regarding renewal periods or fees during this time. I have proof, as I didn’t receive anything from them, not even in my spam folder, for the past 15 days. There have been 3 charges of over $40 each. This seems very shady and far from transparent. I demand full transparency and my money back. I had to block my credit card and request a new one to prevent further unauthorized charges.