I feel completely deceived by Betnano. They introduced a special bonus that required a checkbox selection, but nowhere was this clearly communicated before making a deposit. In a rush to take advantage of the bonus, I deposited ₺5000, expecting to claim it afterward.
When I submitted my request through the panel, they rejected it, claiming I hadn’t checked a box I didn’t even know existed! If this was a condition, why wasn’t it clearly presented before I made the deposit? Instead, they tell me after I’ve already invested my money that I won’t receive the bonus.
This is misleading and unfair. I deposited a significant amount specifically to benefit from this promotion, and now it’s meaningless. I demand that Betnano honors their bonus offer and compensates me properly for this serious oversight. Otherwise, I will escalate this issue further.