My Withdrawal Denied After Winning at Betmatik

I won ₺2600 from the Betmatik site's trial bonus. To withdraw, they said I needed to make a deposit. I was assured there would be no issues, and they confirmed they wouldn't require an ID from my account. I deposited ₺545, but my withdrawal request was denied. When I contacted live support, they told me to reconnect at 10 AM to resolve the issue. At 10 AM, they asked me to take a selfie with my ID, which I did, and then they requested proof of residence. What's the connection? It's like they want to adopt me. I won't get rich with ₺500, but you will lose a lot of members—just so you know.