On August 31, 2023, I purchased a Bestway Spiderman-model inflatable boat from the seller Medialand on N11. At that time, my son was still a baby, so we only started using the product earlier this month in Osmaniye. During the first use, the boat completely split open during normal use and became unusable. It is clearly a manufacturing defect.
After experiencing this issue, I emailed Bestway. They told me that the product has a 2-year warranty and that I needed to send it to the seller I bought it from. Medialand, on the other hand, said the product is covered by the manufacturer’s warranty and that I need to send it to Bestway. Both companies have been passing responsibility back and forth for about two weeks and have offered no solution. As a customer, I find it hard to understand being strung along like this.
My order number is 207925699510. The product is under warranty and I paid $3 for it. I still have the product and this is the first time I’ve ever had such a problem. I want the product examined and replaced due to the manufacturing defect as soon as possible.
Last year, I purchased a Bestway queen-size raised air mattress from the Koçtaş Forum Istanbul store, and it worked without any issues during the first two uses. However, when I used it again this year for my guests, I noticed that the mattress completely deflated within 1–2 hours after being inflat...
On May 11, 2025, I purchased a Bestway Airbed queen-size inflatable mattress set through A101 Kapıda. Even though I used the product only a few times, as of yesterday the inner sections started coming apart, causing severe deformation of the mattress. I am also attaching current photos of the produc...
I purchased a Bestway Pavillo inflatable mattress through Trendyol about one month ago. After I started using the product, a hole formed in the mattress, and it began leaking air. Because of this issue, I contacted Bestway customer service to request repair support. However, they told me that since...
On July 31, 2025, I placed an order on www.bestway.com*** for the 58220 Interlocking Floor Protection Mats (50 cm x 50 cm, 9-piece set) (Order reference no: 03ef88e5d4175). Immediately after receiving the product, I noticed that 2 of the 9 pieces had manufacturing defects. These two pieces had dotte...
I purchased a Bestway above-ground pool, model 427 × 122 cm (BW4205612X), on April 9, 2025, from the seller Feyza Outdoor Foreign Trade through Hepsiburada. My invoice number is eaa2025000000261. Since I started using the product in July 2025, the pool has consistently developed water leaks. The pro...
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