Upon discovering the CH-24 code, I promptly submitted an online fault application, even though it has been less than a year since I made the purchase. Unfortunately, I was only able to secure a technical service appointment for 07.09.2024, a staggering 16 days from now. Believing it was an error, I reached out to customer service for assistance. Unfortunately, the response I received was quite unhelpful, with the representative stating that there was nothing they could do to resolve the issue. This situation clearly demonstrates that BEKO is a globally recognized brand. Avoid ARÇELİK and BEKO brands at all costs.
In March, I purchased a Beko Air Conditioner, expecting comfort during the hot months. However, the experience has been nothing short of a nightmare. In June, I encountered water leakage due to an assembly error. The service was called, and after weeks of waiting, the issue seemed resolved. Yet, in ...
I contacted Beko service after noticing a strong plastic odor from my water dispenser. Without inspecting the product, they claimed there was nothing they could do and sold me a cleaning solution, which made no difference. When I reported the issue again, the service team repeatedly changed appoint...
My experience with Beko’s so-called customer service and authorized service has been nothing but a disappointment. On May 22, 2025, when the authorized service team came to install the washing machine, they noticed a dent on the front of the machine upon opening the package. They left the house with...
I bought a 720-liter refrigerator from Arçelik for ₺4,500 four years ago, but it just stopped working. The topmost section of the refrigerator stopped cooling, causing all of my products to deteriorate. I phoned for service 25 days ago, and they changed a part. However, the problem persisted, and my...
I purchased a Beko washing machine just one month ago, but it has not been heating water since day one. I’ve had the service team visit four times, yet each time they claim there’s no issue with the machine. Despite their assurances, the problem persists, and the main unit still does not heat water....
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