BeeSpeaker keeps charging subscription fees, how can I cancel and stop payments?

If BeeSpeaker keeps charging subscription fees,

Verify the subscription source first;

• Check where you subscribed:
– Website
– App Store (iPhone)
– Google Play (Android)

• Important:
– You must cancel from the same platform you signed up on

Otherwise, charges will continue.

Cancel the subscription properly;

• Go to your account → Billing / Subscription
• Click:
– “Cancel subscription” or “Turn off auto-renew”

• Most cancellations:
– Take effect immediately or within 24 hours

Make sure it shows “Canceled”.

Confirm cancellation;

• Look for:
– Confirmation email
– Subscription status = inactive

• Take a screenshot as proof

No confirmation = still active.

Stop future charges completely;

• Do ALL of these:

– Remove your card (if possible)
– Contact your bank and:
– Block recurring payments
– Block the merchant

Canceling alone may not stop billing — banks can help enforce it

Request a refund;

• Contact support and write:
– “I canceled but I’m still being charged. I request a refund.”

• Include:
– Payment proof
– Cancellation proof

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.