Brand Overview: BEAUTY PIE
BEAUTY PIE is a direct-to-consumer digital beauty club founded in 2016 by entrepreneur Marcia Kilgore. Operating under Beauty Pie Ltd, the brand functions on a buyers club model, sourcing cosmetics, skincare, and wellness products directly from cosmetic laboratories to offer members access to luxury formulas without traditional retail markups.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone Number: +44 808 164 8264 (UK) or +1 866 329 9580 (US toll-free)
Industry and Operations
BEAUTY PIE operates within the beauty, personal care, and e-commerce industry, primarily serving customers in the United Kingdom and the United States. Its core business model centers on an annual or monthly subscription, allowing members to purchase high-end beauty and lifestyle essentials at direct-from-the-lab pricing.
Key product categories include:
- Skincare: Cleansers, moisturizers, targeted treatment serums, eye creams, and sunscreens.
- Makeup: Foundations, concealers, lipsticks, mascaras, and setting powders.
- Body and Haircare: Body washes, exfoliators, lotions, shampoos, and conditioners.
- Fragrance and Home: Luxury candles, reed diffusers, and eau de parfums.
- Supplements and Accessories: Nutritional supplements, makeup brushes, and facial tools.
User Sentiment
While BEAUTY PIE attracts attention for its lab-direct pricing model, consumer feedback reveals notable frustration surrounding recurring billing practices, stock availability, and service responsiveness. Common user complaints include:
- Subscription and Cancellation Complications: Difficulty cancelling memberships before automatic renewals occur, along with confusion over minimum membership term commitments.
- Persistent Stock Shortages: High-demand items frequently being out of stock or permanently discontinued, leaving paying members unable to purchase their desired products.
- Price Increases: Frustration over price hikes on popular products and adjustments to membership fees, diminishing the perceived cost savings.
- Shipping and Delivery Delays: Slow order dispatch, courier tracking problems, and instances of items arriving damaged or leaking during transit.
- Customer Support Delays: Slow response times via digital support channels and challenges obtaining timely replacements or refunds.
- Product Sensitivity: Complaints from users with sensitive skin regarding heavy fragrance or irritation from select active ingredients.
Share Your Experience
If you have experienced issues with BEAUTY PIE, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.