BDG Betting Deposit Missing After ₹13,000 Payment

I am writing to report a problem I experienced with an online betting platform called BDG and to request that the matter be investigated. On 1 September 2026 at around 23:40, I attempted to deposit ₹13,000 into my BDG betting account. The transaction was made through the AI-APPay payment method. The order details shown on the screen are: Order amount ₹13,000.00, Type: AI-APPay, Time: 2026-09-01 23:40:41, Order number: RC20260901234041961015982b. Despite this transaction, the ₹13,000 has not been credited to my BDG account. I contacted BDG’s helpline and support service, and they informed me that the transaction shows as successful on their side. However, even though they say it is successful, the funds are still not visible or usable in my BDG account, so I have effectively lost ₹13,000. I have not received any refund or clear solution from the platform. I request that this payment and the BDG betting platform be investigated, that the path of the ₹13,000 deposit be traced, and that the responsible parties be identified. I also request assistance in recovering my money and in taking any necessary legal or administrative action against those responsible if any fraud or illegal activity is detected. I am ready to provide my bank details, payment confirmations, and the screenshot showing the failed deposit status if required by the authorities. I kindly ask you to review my situation and help me so that I can recover my ₹13,000 and prevent similar incidents from happening to others.