BGMI Account Banned Until 2036 Without Clear Explanation

I am writing about an issue with my BGMI account. My account with ID 55585232078 has been banned until 18/09/2036 for allegedly violating the rules, as shown in the notification I received in the game. I do not understand what specific rule I am supposed to have violated, and I have not been given any clear explanation about the reason for this ban. I tried to contact support but have not received any response so far, and my account remains inaccessible. I kindly request that my account and the ban decision be reviewed in detail, that I be informed clearly about the exact reason for the ban, and, if a mistake has been made, that my account be unbanned and fully restored.