Barclays Bank online outage locked me out — how can I claim compensation?

If you were locked out of your account because of a Barclays online outage and lost money because of it, you may be able to get help paying your overdraft fees, missed payments, or other penalties, as well as for the trouble it caused you.

After major outages, Barclays has said it will make sure no customer is left out of pocket and has set aside millions to pay them.

To begin, collect proof of any losses, such as screenshots, statements, or penalty letters.

Then, contact Barclays directly by phone, app, or secure message to ask for reimbursement and explain how the outage impacted you.

If Barclays doesn't offer a fair fix or doesn't react in the time they said they would, file your complaint on Xolvie to seek a resolution.