Difficulty Withdrawing Funds from Bangood, Requesting Refund Experiences

Hello everyone, has anyone successfully gotten their money back from Bangood? They recently reached out to me, saying the platform was updated and sent me a new site link. I logged in, and the amount I initially deposited is still in the account. However, when I try to withdraw, it shows that no withdrawal has been made. Customer service insists that I can still deposit and withdraw the money that’s currently in my account. Has anyone been able to successfully withdraw their funds? I’d appreciate any feedback or advice on how to resolve this issue.