Banggood Account Withdrawal Issue

I urgently need to withdraw money from my Banggood account. I'm requesting an immediate deduction of $888 from my account and a transfer of the remaining balance to my personal account. This situation is critical - we deposited funds trusting you, but now you're refusing to pay, telling us to wait our turn. Why wasn't this communicated upfront?
I'm frustrated and concerned about the lack of transparency in this process. We placed our trust in Banggood by depositing money, and now we're facing unexpected delays and resistance in accessing our own funds. This is unacceptable business practice.
If my money isn't deposited soon, I will have no choice but to file complaints about your website on various platforms. I expect a prompt resolution to this issue and a clear explanation for the delay. Your immediate attention to this matter is required to maintain customer trust and satisfaction.