I changed my mind about the order I placed on Banggood. How can I cancel to get a full refund?

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Xolvie
Xolvie Resolution Specialist February 09, 2024 3:26 pm

If you've changed your mind about your Banggood order and want to get your money back in full, follow these steps:

• Sign in to your Banggood account and go to the "My Account" section to see the status of your order. There are three possible states for your order: processing, ready to process, and backorder. You can cancel it yourself at any time.

• Orders That Have Already Been Shipped: If your order has already been shipped, you can't cancel it right away. In this case, you should look into how to return and get your money back.

• Return for Refund: If you get the item and aren't happy with it, you can return it for a refund within 30 days, as long as it's still brand new. You will, however, have to pay for the return shipping costs.

• Quality Problems: You have 180 days from the date you received your item to ask for a refund or exchange if it has any quality problems.

To cancel or return an order, go to the Banggood website, find your order information, and then follow the on-screen instructions. Make sure you follow the rules and deadlines given so that you can get a full refund.

If you are having trouble or have questions about the cancellation or return process, please don't hesitate to get help from Banggood's customer service.

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