If B9.Game blocked your withdrawals after you won and you want to get your money out;
• Check your account notifications and email for any message explaining the withdrawal block
• Review B9.Game’s Terms and Conditions to see if withdrawals are tied to KYC, bonus rollover, or security reviews
• Make sure your account is fully verified (ID/KYC completed and payment method verified)
• Check whether you accepted a bonus and if any wagering/turnover requirements are still pending
• Take screenshots of your balance, withdrawal attempts, win history, and any error or block messages
• Avoid making new deposits or repeated withdrawal attempts, as this can delay reviews
Contact B9.Game support and clearly explain that withdrawals were blocked after a legitimate win;
• Provide your username/account ID, withdrawal amount, request date, win details, and screenshots
Ask them to;
• Explain the exact reason for the withdrawal block
• Complete any required verification or bonus clearance
• Release your funds for withdrawal or refund your deposits if withdrawal is not permitted
If support does not reply or the issue remains unresolved;
• File a complaint on Xolvie to report blocked withdrawals after winning and request fund release or a refund

