Arzum Smarty Neo Blender Set Smoke and Melting Plastic Issue

Arzum Smarty Neo Blender Set Smoke and Melting Plastic Issue
Arzum Smarty Neo Blender Set Smoke and Melting Plastic Issue
Arzum Smarty Neo Blender Set Smoke and Melting Plastic Issue
March 26, 2024 6:33 PM60

Only a month ago, or maybe even less, I purchased the Arzum Smarty Neo 900W blender set. I only used it three times, and on the third use, smoke started coming out of the device during a short two-minute blending process. Startled by the scent of something burning, I quickly disconnected the device and found that it was smoldering internally. I was concerned about the possibility of an explosion, so I promptly covered it with a dry cloth to deprive it of oxygen and extinguish the flames. The product comes with a three-year warranty and was kept completely dry; I cleaned it using hygienic wipes. However, the device had the potential to ignite or burst, presenting a significant danger to my well-being. How are these devices able to pass safety tests, or is Arzum selling products that are not up to standard? It feels as though there's a constant threat lurking in my kitchen. I urgently need a response regarding this matter, as it is of utmost importance. I plan to escalate this matter to the Consumer Court. It's truly astonishing; the value placed on human life and the disregard for health is disheartening. As evident in the photo, my fingers have become discolored. In addition to the structural failures, the plastic has undergone melting.

March 26, 2024 6:21 PM

Dear Customer, Thank you for your interest in our company and products. As Arzum, resolving all kinds of requests and complaints is among our top priorities, and your satisfaction is very valuable and important to us. Your customer representative will call and inform you shortly. Best regards, ARZUM Customer Service Our working hours are between 09:00 – 19:00, except on Sundays.

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