Armani Exchange Shoes Bought in February Damaged After 5 Months, No Support Provided

I purchased Armani Exchange shoes from the Aqua Florya store in February, but by July, the front part of the shoes began to come apart. I sent them in for inspection, only to have my claim rejected. When I tried to follow up, I was given a number to contact, but for the past five days, my calls have gone straight to voicemail.

This level of irresponsibility and lack of customer support is unacceptable. Customers don’t pay a premium price for shoes that last only five months and receive no assistance when issues arise. I expect Armani Exchange to take responsibility, provide proper service, and offer a resolution for this issue. Ignoring customers only tarnishes the brand's reputation.