Arçelik Sold Me a Refurbished CFM 9147 B Tea Maker Instead of Brand New

I trusted the Arçelik brand, paid for a brand-new appliance, and received a refurbished one! In September 2024, I purchased an Arçelik CFM 9147 B Gurme Automatic Tea Maker from beyazesyaevimde.com, the website of Gazioğlu Mobilya, an official Arçelik dealer in Istanbul Gaziosmanpaşa (Order No: 1726731291awHcc). Before buying, I confirmed multiple times with both the dealer and Arçelik Customer Service that the product was brand new, sealed, and under full warranty. I even have WhatsApp messages from the dealer confirming this. A few months later, I noticed some minor defects on the product but ignored them at first. By July 2025, the issue worsened, and I took it to Arçelik’s authorized service. It was repaired under warranty, but I was dissatisfied and requested a replacement. Shortly after, the service informed me that my unit was actually refurbished (previously repaired) and could not be replaced. Shockingly, another customer’s unit sent at the same time was approved for replacement, but mine was denied. When I contacted the dealer, they dismissed the issue, saying, “You probably bought a refurbished product; it should be written on the box,” and later messaged me to “keep using it.” Arçelik Customer Service told me the dealer claimed “it’s been over a year, the product works fine, no replacement,” and refused to provide any written confirmation of these claims. The result: I paid full price for a brand-new product but was given a refurbished one, and neither the dealer nor Arçelik took responsibility. This experience has caused financial loss and completely shattered my trust in the brand. My Request: Replace this refurbished unit with a factory-sealed brand-new product and resolve this issue professionally.