I’ve been experiencing a cooling issue and clicking noise with my Arçelik 5231 NHEY model refrigerator, which I purchased about 6 years ago. These problems have persisted for the past week. Following the issue, I contacted the authorized service center in Esenyurt, Istanbul. The service team informed me that the device has a chronic defect and cannot be repaired. They also asked me to pay an additional ₺40,000 to replace the refrigerator with an equivalent model. I believe this demand is unlawful. Even though the warranty period has expired, if a product has a chronic defect, the seller is still liable under the relevant consumer protection laws. My service form number is 497024367. I also contacted Arçelik customer service, but although I was told I would be contacted, I have received no follow-up. As a consumer, I am requesting a free replacement of my product. If my issue is not resolved, I will pursue legal action.
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
In 2017, I purchased an Arçelik refrigerator. About a year after the purchase, the refrigerator broke down, and the service team stated that it could not be repaired. As a result, in 2018, I paid ₺15,000 to buy a new white Arçelik refrigerator, model 584611MB. However, this new refrigerator also exp...
My Arçelik refrigerator went down, so I contacted for help. The technician reported a gas leak caused by a manufacturing flaw. I was instructed that I may select a compensated replacement and pay up to ₺15,000 for a similar new model refrigerator. They also stated that they would have to break the g...
In the fifth year of using my Arçelik refrigerator, a crack unexpectedly formed in the internal gas pipe, causing a gas leak. I believe this issue poses a serious threat to both my safety and health. I handed the refrigerator over to the service center five days ago, but they informed me that the de...
As a long-time Arçelik customer, I've noticed a chronic issue with the refrigerator I purchased, which has been making noise since day one. The creaking from the door and incessant "clicking" noises are incredibly disruptive, giving the sensation of someone being in the kitchen at night. Despite num...
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