Arçelik Refuses to Replace My Faulty 5231 NHEY Refrigerator for Free
I’ve been experiencing a cooling issue and clicking noise with my Arçelik 5231 NHEY model refrigerator, which I purchased about 6 years ago. These problems have persisted for the past week. Following the issue, I contacted the authorized service center in Esenyurt, Istanbul. The service team informed me that the device has a chronic defect and cannot be repaired. They also asked me to pay an additional ₺40,000 to replace the refrigerator with an equivalent model. I believe this demand is unlawful. Even though the warranty period has expired, if a product has a chronic defect, the seller is still liable under the relevant consumer protection laws. My service form number is 497024367. I also contacted Arçelik customer service, but although I was told I would be contacted, I have received no follow-up. As a consumer, I am requesting a free replacement of my product. If my issue is not resolved, I will pursue legal action.
Dear customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, or requests for solutions regarding our products and services, we kindly ask you to contact us primarily. As the Arçelik family, we wish you days full of health and happiness. We are by your side 24/7, we are here for your happiness. Arçelik Customer Communication Center
