Arçelik 270561 EB No Frost Refrigerator Rust and Broken Drawer Issues

On July 12, 2021, we purchased an Arçelik 270561 EB No Frost Refrigerator. On June 4, 2024, we requested service for two issues: a drawer in the freezer broke without any force applied, and the exterior of the refrigerator developed rust within 2.5 years. The service personnel came, took photos, and left. After receiving a negative response, customer service informed us that we could file a replacement request. The service personnel returned to take more photos. Today, the Çerkezköy authorized service informed me that my request was denied. They claimed that the rust was due to the detergent used and advised that the freezer drawer should be handled carefully—a seemingly miraculous recommendation.

We previously used a German brand refrigerator in the same kitchen for over 15 years without any rust issues, but this Arçelik refrigerator started rusting in just 2.5 years. The drawer in the freezer broke despite no force being applied, clearly a product defect. It feels like we are being treated as if we've never used a refrigerator before, being told to be careful with the drawer. How much force can be applied to a drawer, especially when the user is my mother, not a child? In my own home, I have a German brand refrigerator, and despite my son’s rough usage, it has never had any issues.

It’s disappointing to see Arçelik not standing behind their faulty product and instead blaming the customer for simple issues. The quality of your product matches the character of your staff. Opting for a locally produced Arçelik product has taught us a valuable lesson. From now on, we won’t even consider your brand.