I purchased an Arçelik dryer and reached out to their customer service to extend my warranty. However, I am still waiting for them to process my request. Instead of addressing the problem, they inquire about unrelated details regarding my order placement. I have an order number, specifically 106569103, and I am quite disappointed that the company has not taken any action regarding the supposed 4-year warranty. Despite their promises to respond, their service falls short of the solution-oriented approach one would expect from a brand like Arçelik. This falls short of the expected level of their brand's quality. We are eagerly awaiting a response from the officials at Arçelik and hope that they will swiftly address our concerns and provide us with the necessary assistance to alleviate our distress.
I own an Arçelik 800 KM 8 kg dryer, which I purchased in 2021. In 2025, after only about four years of use, the machine began to fail, and for the past month it has not been drying laundry properly. Despite running full programs, the clothes come out damp and I cannot use the dryer as intended. Due ...
After a year of usage, my Arçelik dryer began to malfunction, failing to dry correctly before it had even completed its first year. What once took two hours now takes six. I've lost track of how many times I've contacted for service, and despite having the humidity sensor and card replaced three tim...
I purchased an Arçelik dryer from an Arçelik store on December 24, 2024, and since the very first use, it has been emitting a strong plastic smell. I expected this to disappear after a few cycles, but the odor persisted, making it impossible to use the machine. I contacted Arçelik service, and they...
My experience with Arçelik’s dryer has been incredibly frustrating. After only a year of use, the machine broke down and was sent for repair, but it came back in even worse condition. When I reached out to customer service, their reply was ridiculous: "The machine has malfunctioned twice; if it occu...
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