The Arçelik coffee machine I purchased from İnaktüel.com on 16/12/2024 has not been delivered. Despite trying to contact the site by phone, I cannot reach them, and they do not respond to WhatsApp messages. They issued an invoice, and I provided a return invoice, yet they still have not refunded my payment. It feels like I have been scammed, as there is no transparency or accountability in their process. They lack proper customer service, making it impossible to resolve such issues. The company lacks reliability—if they cannot supply the product, they could at least refund the transferred amount. They appear to sell brands like Arçelik, Sony, and LG, but I have been left at a loss. I would appreciate your assistance in resolving this issue and addressing the situation.
On October 29, 2024, I sent my Arçelik coffee machine to the service center. The service requested my receipt and provided a WhatsApp phone number for me to send it to. I sent the receipt, and the next day they called me, saying they would deliver the coffee machine. A delivery appointment was sched...
On 08.09.2024, I purchased a washing machine from Arçelik in Sancaktepe/Istanbul. Since the delivery was to be made outside the city, I paid an extra shipping fee. Even though I had the option to buy the product online without paying a shipping fee, we chose to buy it from the store, thinking that w...
December 5, 2023, was the day I bought a Washing Machine from the Ankara Antares Arçelik store. Yet, the device has not arrived yet. After trying to reach out to both the store and Arçelik customer service several times, we still haven't gotten a solution. They assure us of a response but end up not...
I bought a dryer, washing machine, and refrigerator from Arçelik, paying in advance on May 9, 2024. I requested the products to be delivered on July 29, 2024. However, 13 days have passed, and they still haven't sent the items. I keep receiving conflicting excuses. The dealer blames the authorized s...
I bought an Arçelik 9124N washing machine with cash about a month ago, but it hasn't been delivered yet. I've made several attempts to contact Arçelik Customer Services in order to open service requests, but unfortunately, I haven't received any response at all. We have been unsuccessful in contacti...
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