I bought a MagSafe case just 10 days ago, and despite only dropping it lightly twice, the case has cracked on both sides. When I went to the Akasya Apple Store, they said there was nothing they could do and only offered me a 10% discount on a new case. I politely expressed my dissatisfaction. It’s really disappointing that a case I paid good money for cracked so quickly. I don’t recommend the MagSafe cases for wireless charging devices if they’re this fragile. To make matters worse, with the discount they offered, I could still buy it cheaper elsewhere. It’s honestly a joke! Apple needs to do better with their product quality and support.
I had been a loyal Apple customer for years and had always recommended their products to others (until this incident). I paid 1079₺ for a transparent MagSafe case from the Apple Store, and it fell from a mere 40cm height onto the ground, deforming horribly. Even one-tenth the price of phone cases ar...
Date: 06/12/2023 Repair No: R5834**150 Apple Support Case No: 102019328171. I am appalled by the treatment I received at Apple Akasya Technical Service. I took my phone there to fix two dead pixels on the screen. Upon delivery, the service receipt noted "scratches due to usage" in the external appea...
During the warranty period, my Apple AirPods Pro broke, so I took them to the Akasya Apple store to get a new pair. When I got the new pair, I tried them out right away and found that they were also broken. I went back to the store right away to tell them what had happened. After waiting for another...
I just got an Apple MagSafe Wallet, and after only one day of using it, I saw that the color was already starting to warp. Considering the steep prices of Apple products in Türkiye, I was really hoping for a higher quality experience. I contacted Apple Türkiye for support, but they were completely u...
On July 31, 2025, just two days before my MacBook Pro’s warranty expired, I visited Apple Akasya for a general check-up. I specifically asked them to inspect issues such as retina coating, hardware/software performance, battery, and dust build-up. They told me everything was fine and returned the de...
Comments